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Participant
April 24, 2022
Question

I can't install Adobe Acrobat and Photoshop. Other software are fine.

  • April 24, 2022
  • 2 replies
  • 586 views
I already tried reinstalling creative cloud and my antivirus was turned off

Here's the error code for PS:
Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 5 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.3.1.426
FATAL: Error occurred in install of package (Name: AdobePhotoshop23-Core_x64 Version: 23.3.1.426). Error code: '183'
ERROR: CreateProcess failed! Error: 409
WARN: Cannot set folder icon. Error 409 The APPX file can not be accessed because it is not encrypted as expected.
WARN: Warning (Code = 172) executing in command 'FolderIconCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.3.1.426
WARN: Cannot set folder icon. Error 409 The APPX file can not be accessed because it is not encrypted as expected.
WARN: Warning (Code = 172) executing in command 'FolderIconCommand' for package: 'AdobePhotoshop23-Core_x64', version:23.3.1.426
WARN: Unable to run program "S:\WindowsApps\Adobe\Adobe Photoshop 2022\PhotoshopPrefsManager.exe"
-------------------------------------------------------------------------------------

And here's the error code for Acrobat:
Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 



----------- Payload: Adobe Acrobat DC 22.1.20117.0 Adobe Acrobat\Setup.exe_22.001.20117 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------

Please

 

    This topic has been closed for replies.

    2 replies

    LinSims
    Community Expert
    Community Expert
    April 25, 2022

    Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

    * Product questions should be posted in the associated product community.
    * Installation questions should be posted in the Download & Install community.
    * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
    * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

    Participant
    April 25, 2022

    Alright, thank you