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GalaxyLoan
Participant
October 15, 2021
Answered

I can't log in after granting my team business plan.

  • October 15, 2021
  • 1 reply
  • 413 views

Because of the many migration errors caused by the Adobe's new business profile policy,
I removed the business plan from my account in the adobe console, saved all my personal files locally, and tried the business plan again.

 

Now I am completely unable to log in through the business plan start mail.

 

It is possible to log in with my personal profile in a new browser session.
But when i try to configure a new business profile via invitation mail, i cannot log in as shown in the attached image.

(I believe that the attached Korean image will not be a problem for the answer.)

 

Even if I give up numerous problems with the new business profile policy, I want to be able to log in right away.

 

I look forward to advice from others who have had similar experiences,
or individual and specific solutions from Adobe Support Team.

This topic has been closed for replies.
Correct answer SuJoshi

This seems to be a browser specific issue. Please use incognito mode/private window of your browser.

You can try to log in to the "adobe.com" site on a different browser and check if you are still getting the same issue.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
October 19, 2021

This seems to be a browser specific issue. Please use incognito mode/private window of your browser.

You can try to log in to the "adobe.com" site on a different browser and check if you are still getting the same issue.

G
GalaxyLoanAuthor
Participant
October 25, 2021

The answer provided solved the issue.

The current error screen has been interpreted to me as "This is a temporary issue, please wait for the issue to be resolved", which seems to confuse users who have had the same experience as me.

Like the answer provided, it would be nice to see a guide on the error screen saying "This may be a browser-specific issue, please clear your browser's cache".

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