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Participant
August 26, 2020
Question

I Can't Log Onto my Student Account in my iPad Pro

  • August 26, 2020
  • 2 replies
  • 2010 views

I have a student account for Creative Cloud on my macbook pro and it's working just fine. However, I want to download Creative Cloud for my iPad so I can work with Illustrator Draw and Photoshop. But when I try to sign into the Creative Cloud on my iPad, it keeps showing "An error occurred while authenticating. Please try again later. Status Code: 401" Is this something to do with my student account, iPad, or Adobe? I made a personal account just to see if I can sign in, and it worked, but it wouldn't work when I tried signing in to my student account.

I also want to add that when I sign in using Safari to my student account, it works just fine! It's only when I try signing in to the Creative Cloud App and all the other apps I tried downloading (Like Adobe Illustrator Draw), it doesn't let me sign in.

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2 replies

Participant
November 24, 2020

Hi, have you managed to sort this? I'm having the same problem and would like to know if you have overcome this problem

Participant
January 26, 2021

Have you managed it? I've got the same problem haha

Participant
January 26, 2021
Nope

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Nancy OShea
Community Expert
Community Expert
August 26, 2020