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Participant
Aug 26, 2020 7:56 PM UTC
Question

I Can't Log Onto my Student Account in my iPad Pro

I have a student account for Creative Cloud on my macbook pro and it's working just fine. However, I want to download Creative Cloud for my iPad so I can work with Illustrator Draw and Photoshop. But when I try to sign into the Creative Cloud on my iPad, it keeps showing "An error occurred while authenticating. Please try again later. Status Code: 401" Is this something to do with my student account, iPad, or Adobe? I made a personal account just to see if I can sign in, and it worked, but it wouldn't work when I tried signing in to my student account.

I also want to add that when I sign in using Safari to my student account, it works just fine! It's only when I try signing in to the Creative Cloud App and all the other apps I tried downloading (Like Adobe Illustrator Draw), it doesn't let me sign in.

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4 replies

Participant
Nov 24, 2020 2:05 PM UTC

Hi, have you managed to sort this? I'm having the same problem and would like to know if you have overcome this problem

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Participant
Jan 26, 2021 8:35 PM UTC

Have you managed it? I've got the same problem haha

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Participant
Jan 26, 2021 8:40 PM UTC
Nope

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Nancy OShea
Community Expert
Community Expert
Aug 26, 2020 9:25 PM UTC
Nancy O'Shea— Product User & Community Expert