I cannot access monthly invoice for my Companies plan

Hi ​@etschman51,

Thank you for reaching out, and we completely understand how frustrating it can be to hit a wall on something as straightforward as accessing your invoices.

You've gone to Plans and Orders on your Adobe account page to find your invoices and update your payment method, but are seeing a blank screen with no invoices listed and no payment option available.

For Creative Cloud for Teams plans purchased directly from Adobe.com, invoices and payment details are managed through the Adobe Admin Console (not the regular account page at adobe.com), and are only accessible to the contract owner of the account. Since your Adobe ID is not the contract owner on this subscription, these options will not be visible to you.

To find out who the contract owner is, sign in to the Admin Console and go to the Account tab. The Account details section will list their name. You'll want to reach out to them directly for invoices or any payment method changes.

If the contract owner role needs to be transferred to you or another admin, the current contract owner can initiate that from the same Account tab in the Admin Console. Full steps here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html

For reference on managing invoices once you have contract owner access: https://helpx.adobe.com/enterprise/using/manage-invoices.html

Please let us know if you have any further questions. We're happy to help.

Thanks, 

^BS