I cannot access my account or billing at all (Central IT)

Question

Hi, a few months ago I used my educator Email to create a CC account with the educators discount. In the last month, the organisation I work for has "taken" this email and assigned it as a work privillage level account. This means Central IT have ownership of this account and I cannot use my Creative Cloud account, nor can I change or cancel it or change billing or other data. (I have paused payments as that is what my company told me to do...)

They advise me that they cannot do anything about it and to contact you but that is very difficult. Could you please help as I have been billed but cannot use this account! I would like to just perhaps chage to a different Email address and continue accessing the service on my current discount plan. Please help me Thank you

Abambo · Answer

Your Adobe ID is connected to an e-mail, but you can sing in to the cloud and to your account independently. If you set up your account correctly, you have a second e-mail attached to that, and you have your phone attached to your account. With that, you can without any problem sign in and change relevant information.

Your story is at least confusing. I doubt that Adobe support can, without approval of the account holder (and that's the one, controlling the e-mail) change anything at the account. But you could try, by contacting Adobe support:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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