I cannot change or cancel my plan

Forum|Forum|3 years ago
February 6, 2023
3 replies
321 views

Hello everyone. I have a problem with the admin console account. I have a package for all programs with cc for teams. My one-year contract ends this month. My account says I need to contact technical support to cancel or change my plan. However, I have no way to contact you, neither by phone nor by e-mail. I don't know who to contact about this. Please help.

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Correct answer Ashish_Harrison

Hi @defaultosae9kkawptw for renewal, cancellation, or any billing-related query I request you to please connect with your Account Manager or Reseller.
To get the information of your reseller/AM please feel free to connect with Enterprise Support Team.

Have a nice day!

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @defaultosae9kkawptw for renewal, cancellation, or any billing-related query I request you to please connect with your Account Manager or Reseller.
To get the information of your reseller/AM please feel free to connect with Enterprise Support Team.

Have a nice day!

Regards,Ashish Harrison

Kevin Stohlmeyer

Community Expert

Hi @defaultosae9kkawptw Are you the admin for the account? If not you'll need to contact your company Admin who can access the support tab as @kglad mentioned.