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defaultosae9kkawptw
Participant
Feb 6, 2023 6:29 PM UTC
Answered

I cannot change or cancel my plan

Hello everyone. I have a problem with the admin console account. I have a package for all programs with cc for teams. My one-year contract ends this month. My account says I need to contact technical support to cancel or change my plan. However, I have no way to contact you, neither by phone nor by e-mail. I don't know who to contact about this. Please help.

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 6, 2023 8:25 PM UTC

Hi @defaultosae9kkawptw for renewal, cancellation, or any billing-related query I request you to please connect with your Account Manager or Reseller.
To get the information of your reseller/AM please feel free to connect with Enterprise Support Team.

Have a nice day!

 

 

Regards,Ashish Harrison
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4 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 6, 2023 8:25 PM UTC

Hi @defaultosae9kkawptw for renewal, cancellation, or any billing-related query I request you to please connect with your Account Manager or Reseller.
To get the information of your reseller/AM please feel free to connect with Enterprise Support Team.

Have a nice day!

 

 

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Regards,Ashish Harrison
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Feb 6, 2023 7:45 PM UTC

    Hi @defaultosae9kkawptw Are you the admin for the account? If not you'll need to contact your company Admin who can access the support tab as @kglad mentioned.

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    defaultosae9kkawptwAuthor
    Participant
    Feb 6, 2023 8:11 PM UTC
    Yes, im admin
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 6, 2023 6:58 PM UTC

    open the support tab on your admin console > start chat or start case or request expert session.

     

    https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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