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4 replies

debbiem78399542
debbiem78399542Author
Participant
August 1, 2019

I don't think its my disk space as I have 461.51GB free of 499.96GB?

sarfraz
Adobe Employee
sarfraz
Adobe Employee
August 2, 2019

Thanks, debbiem78399542​ for the update

could you please share the logs from the effected machine using the below-mentioned link so that we can investigate this further

How to use the Creative Cloud Log Collector tool

debbiem78399542
debbiem78399542Author
Participant
August 6, 2019

I have the log file but I can't attached them to this thread? It's not letting me.

And I can't send the log file to Adobe as I have not been able to install creative cloud yet.

sarfraz
Adobe Employee
sarfraz
Adobe Employee
August 1, 2019

Hi debbiem78399542​

As per the screenshot you shared, this error is likely due to insufficient disk space; so request you to check the available disk space first on the primary Hard Disk / C Drive.

Please make sure, the free space is at least 500 MB.

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