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carlosj92535207
Participant
March 20, 2020
Answered

I have a Creative Cloud for Team membership, but I am unable to contact chat support

  • March 20, 2020
  • 1 reply
  • 577 views

Imposible connect. How and when to do it?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Carlosj92535207, I am sorry you are unable to contact our chat support team at https://helpx.adobe.com/contact.html.  I do see that you have a Creative Cloud for Team membership.  Our chat support team at https://helpx.adobe.com/contact.html primarily helps individual users.  It is likely that the restrictions applied to the computer, by the organization you work for, is blocking your ability to establish a successful chat session.

 

For Teams and Enterprise memberships see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for information on how you can open a support case and schedule a time to meet with an Expert.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 20, 2020

Carlosj92535207, I am sorry you are unable to contact our chat support team at https://helpx.adobe.com/contact.html.  I do see that you have a Creative Cloud for Team membership.  Our chat support team at https://helpx.adobe.com/contact.html primarily helps individual users.  It is likely that the restrictions applied to the computer, by the organization you work for, is blocking your ability to establish a successful chat session.

 

For Teams and Enterprise memberships see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html for information on how you can open a support case and schedule a time to meet with an Expert.

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