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sam23205954or6s
Participant
February 17, 2022
Question

I have a new plan, but can't cancel my old one

  • February 17, 2022
  • 1 reply
  • 206 views

I have bought a new plan of adobe and want to cnacel my old one, but I can't seem to cancel my old plan as it doesn't have a payment method and when I press manage plan I only get the option to add a payment method but I just want to cancel it.

Can I still cancel this old plan? How do I do so?

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
February 17, 2022

Hi @sam23205954or6s,

Please contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    S
    sam23205954or6sAuthor
    Participant
    February 17, 2022

    The chat function gives me a pop-up that I need to contact an administrator. I wouldn't know who that would be...

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 17, 2022

    That means you have an Enterprise subscription. You will have to contact the administrator of that organisation to move forward. The following link might help to locate the administrator

    https://helpx.adobe.com/enterprise/kb/contact-administrator.html

    -Manan

    -Manan
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