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Energy Lease
Energy Lease
Participant
November 1, 2023
Question

I have a user who when you look at the Adobe portal it says they have the correct plan to be able to

  • November 1, 2023
  • 1 reply
  • 120 views

I have a user who when you look at the Adobe portal it says they have the correct plan to be able to download Adobe Acrobat Pro however when they try to download it they get a message saying they do not get that product in the plan. How do I fix this

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2023

    have them sign out of their cc desktop app and then sign back in using the adobe id you assigned and the correct profile.

     

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    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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