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Alan Guajardo
Participant
April 23, 2021
Answered

I have Adobe for Teams but Adobe wants me to pay for the apps anyway

I'm in Adobe for Teams and I'm supposedly have access to +31 programs, but I can't install none of them for some reason, they only let me "try" them or "buy" them, it says that I have to ask for permission to my TI administrator but I already done it and nothing changed, what i'm supposed to do??, I even check the famous "OOBE" folder but I don't even have it because I only have creative cloud installed, help???? 

 

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Dj_Creative_enthusiastCorrect answer
Inspiring
April 27, 2021

Hi,

 

Thank you for your response.

 

Since you are unable to connect to Phone Support, please initiate a chat by Clicking on the following link
https://helpx.adobe.com/contact.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

 

Thank you.

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5 replies

cengiz6C19
Participant
April 23, 2021

adobe pro satın aldım. her ay ödeme yapıyorum. hala kullanamadım. hiç bir destek vermiyorlar. biz size döneceğiz diyip 3 aydır oyalıyorlar. adobe almayın.

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Dj_Creative_enthusiast
Inspiring
April 26, 2021

Hi,

 

It's really sad to hear about your experience with Adobe Support.

Since this is a User to user forum and not Adobe support Team, we will not be able to provide a feedback on the same to Adobe Support Team. 

 

Kindly request you to try contacting Adobe Phone Support by referring to their numbers in :  https://helpx.adobe.com/contact/phone.html 

 

Hope you get a speedy resolution and stay safe ! 

 

Thank you.

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    Dj_Creative_enthusiast
    Inspiring
    April 23, 2021

    Hi,

     

    Thank you for posting your query. 

     

    Please refer to the steps outlined in the following help article for resolving your issue : https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

     

    If issue persists, please contacting Adobe Phone Support by referring to their numbers in :  https://helpx.adobe.com/contact/phone.html 

     

    Hope you get a speedy resolution and stay safe ! 

     

    Thank you.

     

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      Alan GuajardoAuthor
      Participant
      April 26, 2021

      Hi, my country does not have the phone activated apparently (Adobe) I tried to call many times but no one answers.

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      Dj_Creative_enthusiastCorrect answer
      Inspiring
      April 27, 2021

      Hi,

       

      Thank you for your response.

       

      Since you are unable to connect to Phone Support, please initiate a chat by Clicking on the following link
      https://helpx.adobe.com/contact.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI

       

      Thank you.

      Translate
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