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Stone29
Stone29
Participant
March 9, 2026
Answered

I have licensed users getting prompts from their Adobe software to buy a license.

  • March 9, 2026
  • 2 replies
  • 64 views

I have two users who have sent me these screenshots. One who has an Acrobat Standard DC license says “Start your free trial of Aobe Acrobat”. The other has Creative Cloud Pro Plus for Teams that says “Time is up! Most Acrobat tools have been disabled, but you can continue to view and comment on PDF files.”  

I’ve tried to remove their license and re-apply it. I’ve had them sign out and sign back into their accounts. They have tried signing in from the software, on the website (cleared browser cookies), and from different devices that they’ve never used these accounts on before.  

This is critical to our organization’s productivity so having to post this on a forum is rather insulting. I see no other method to contact support other than a chat bot that’s useless. Please let me know where in our dashboard I’m missing the option to contact Adobe for help with this. 

 

 

    Correct answer Stone29

    The answer I needed was: Call support at 8006853570.  

    I can not overstate how convoluted and aggrevating it has become just to get help for something. And I say this as the admin for creating help documentation for our organization. 

    2 replies

    Stone29
    Stone29AuthorCorrect answer
    Participant
    March 10, 2026

    The answer I needed was: Call support at 8006853570.  

    I can not overstate how convoluted and aggrevating it has become just to get help for something. And I say this as the admin for creating help documentation for our organization. 

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    March 10, 2026

    Hi ​@Stone29 

    Thanks for sharing the update, and I’m glad to hear you were able to connect with support and get the assistance you needed.

    We’re sorry to hear about the frustration you experienced while trying to find the right support channel. Your feedback about the support experience is valuable, and we appreciate you taking the time to point it out.

    If you run into any other issues or have questions in the future, please feel free to reach out here as well. We’ll be happy to assist.

    Regards,
    ^AN

    Bani Verma
    Bani Verma
    Legend
    March 9, 2026

    Hi @Stone29,


    Thank you for reaching out, and sorry for the disruption this is causing.

    We have a HelpX document that covers the resolution for this issue. Please refer to the following article to address the licensing behavior you’re experiencing: https://adobe.ly/40gSipV


    Feel free to let us know if this helps or if you have any further questions.


    Thanks,
    ^BS

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