I have paid for my subscription, however Adobe Creative Cloud has not recognized the payment.

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I have been asked to buy my subscription again, despite already paying for it 3 days ago...
Because this account is connected to my university, I am not able to contact support and get a message telling me to contact the designated Adobe support officer.

This seems like a lazy way for Adobe to palm off their customer support issues to save on customer support.

Is there any way I can contact Adobe?

Thanks in advance.

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M

Manan JoshiCorrect answer

Community Expert

Try the steps mentioned in the following link, they might help
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Regarding contacting support, it is your university that seems to have opted to manage the accounts on its own. Try contacting the university officials to know how to proceed. The following link might help in identifying the person you need to contact at the university.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html
-Manan

-Manan

A

Amit270774087gcv

Participant

is There any Adobe contact

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kglad

Community Expert

@Amit270774087gcv

if you do NOT have a teams or enterprise subscription, there are two ways to contact adobe support; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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M

Manan Joshi

Correct answer

Community Expert

Try the steps mentioned in the following link, they might help
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Regarding contacting support, it is your university that seems to have opted to manage the accounts on its own. Try contacting the university officials to know how to proceed. The following link might help in identifying the person you need to contact at the university.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html
-Manan

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-Manan