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I have received repeated email that are not Adobe

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I noticed your team is using multiple individual Adobe subscriptions. Many companies on similar setups end up with:

· Multiple monthly card charges

· Limited admin visibility

· Higher per-user cost

[personal information removed by moderator]

BaniVermaCorrect answer

Community Manager

Hi @thomash99534457,

Thank you for flagging this, I understand how repeated or unexpected emails can be frustrating.

To clarify, these messages are sent by Adobe Account Managers to share information on benefits and plans that may help optimize and manage subscriptions more effectively.

Please let me know if this helps or if you have any more queries. I’m happy to assist.

Thanks,
BS

L

loyal_website002e

Participant

I received this message as well. Is it legit?

[personal information removed by moderator]

Hi Dennis,

I hope this email finds you well.

I’m your dedicated Account manager at Adobe. While reviewing your account, I noticed your business has multiple Adobe licenses under your company domain. Do you know who these users are?

Individual licenses result in many invoices and separate payments each month. Do you know which credit card they are using for the payments?
Managing these licenses can be challenging, especially when employees join or leave as these licenses are non-transferable. You may also lose access to the content and data users have been working on.
You might end up paying for unused licenses as it's difficult to keep track of these licenses.

Solution:

We can centralize all individual licenses under one Business/Team plan with a Primary Admin from your organization so that you have central visibility of your accounts.
License and payment management gets easier with a Primary Admin. You are not in the dark about bills and payment methods of the users under your company domain.
A Primary Admin can assign and unassign licenses as and when required (Teams licenses are transferable). They can assign it within the team as per project requirements and unassign it when project is completed
Each license is accessible on 2 computers and 1 mobile device
Migrating from Individual to Teams is very easy. Users just need to log out and log in back again.

I'll handle everything end-to-end: setting you up as admin, seamless user migration (no data loss), and cancelling unused licenses with pro-rated refund.

I have a couple of slots open this week to discuss this in detail: [personal information removed by moderator]Alternatively, if the schedule ends up being tight, I can also send you the approval request to initiate the consolidation. This helps keep everything organized and avoids any overlaps before your next billing cycle.

Please note that we offer small teams access to our Business/Teams Plan at subsidized rates, enabling them to optimize license management and administrative oversight while using Adobe applications. Migration/Consolidation of licenses under the Business Plan takes less than 2 minutes with pro-rated refunds.

This would eliminate scattered invoices, align billing dates, and cut down on admin time.

If you're not the right contact for this, could you point me to the person managing your Adobe licenses? I'd be happy to review your setup with them and streamline things.

Warm Regards,

Varsha Samboor

[personal information removed by moderator]

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AnkitVerma

Community Manager

Hi @loyal_website002e,

Thanks for checking before replying to it. An email like this out of nowhere can definitely make you pause.

Yes, this one is legit. To clarify, these messages are sent by Adobe Account Managers to share information on benefits and plans that may help optimize and manage subscriptions more effectively.

Let us know if you have any other questions.

Thanks,
^AV

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Diana35266083d3mc

Participant

I received one of these emails today and am always quite uncomfortable with it. I called the number in the email and it did answer as if it was Adobe, that isn’t good enough for me. What is the phone number that would be included in a legitimate email from Adobe? And how do I verify that the “senior customer success manager” is an Adobe employee?

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AnkitVerma

Community Manager

Hi @Diana35266083d3mc,

Thank you for sharing this. We understand how uncomfortable it is to receive an email like this when you can't easily tell who is behind it.

The best way for us to check a specific sender or phone number is to look at the email itself. Could you please send me the sender's name, their email address, and the phone number listed in the email through private message? We'll review this on our side once we have those details.

(Click on your Profile Avatar and on the profile page, you will see a button "Send message".)

Until then, please hold off on clicking any links or booking a meeting from that email. If you'd like to review your subscription or plans, you can sign in directly to your Adobe account or the Admin Console at adminconsole.adobe.com instead of using anything in the email.

You can also forward the email to phishing@adobe.com so our security team can review it. More details on reporting are here: https://adobe.ly/4dcIJzg

Please let us know if you have any further questions.

Thanks,
^AV

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wendy_9882

Participant

tbh, this checks all the phishing email boxes - it is urgent, the info is not complete (I got one that only included some of our individuals that have accounts), I don’t know this person nor have they ever been assigned to me, this “plan” hasn’t been offered in the 3 years we’ve been using it so very odd that it would suddenly be on the radar. I was also skeptical and may not respond directly.

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BaniVerma

Community Manager

Hi @wendy_9882,

Thank you for sharing this, and your caution here is completely reasonable. Being skeptical of any unexpected email, especially one that feels urgent or comes from someone you have not worked with before, is a healthy instinct, and we would rather you take a moment to verify than act on something you are unsure about.

While outreach from Adobe Account Managers is a legitimate practice, we would never want you to feel pressured to respond to a specific email that does not sit right with you. If you would like to review your subscription, plan options, or open a support case through a channel you know is genuine, you can always sign in to your Adobe Admin Console at adminconsole.adobe.com directly, rather than through links in an email.

If after reviewing the email you still believe it may be a phishing attempt, please forward it to phishing@adobe.com so our security team can review it. More details on reporting security concerns to Adobe are available here: https://helpx.adobe.com/security/alertus.html

Please let us know if you have any further questions.

Thanks,

^BS

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BaniVerma

Correct answer

Community Manager

Hi @thomash99534457,

Thank you for flagging this, I understand how repeated or unexpected emails can be frustrating.

To clarify, these messages are sent by Adobe Account Managers to share information on benefits and plans that may help optimize and manage subscriptions more effectively.

Please let me know if this helps or if you have any more queries. I’m happy to assist.

Thanks,
BS

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