Answered
I'm on an Adobe for Enterprise plan, but Acrobat is only opening as Reader and not Pro
I need to edit a PDF, but Acrobat is only opening as Reader, so the edit tools are not there.
Yes, that is the issue.
The Repair Installation didn't work; it's still Reader. My manager has contacted our purchasing department and IT to investigate further.
Thank you for confirming.
Upon checking, it appears that you have been assigned a Creative Cloud All Apps license by your administrator. If you are experiencing licensing issues with other apps as well, please follow the steps outlined below:
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Troubleshoot Licensing Issues
Please refer to the following guide to resolve licensing issues:
Resolve licensing issues -
Use the Creative Cloud Cleaner Tool
If the issue persists, use the Creative Cloud Cleaner Tool to address common problems such as removing old Adobe software, clearing corrupt installation files, and fixing host files to connect properly with Adobe servers.
Creative Cloud Cleaner Tool
After running the Cleaner Tool, please restart your machine.
Then, log in to Adobe Apps, click on your profile icon on the top right corner, and install the Creative Cloud Desktop app from there. -
Reassign License if Needed
If the issue still persists, please ask your administrator to reassign your license through the Admin Console.
You may also refer to the documentation shared by @kglad in the previous message for additional guidance.
If you are unable to locate the administrator’s details in the Notes section of your Adobe account, please let me know — I will be happy to provide you with the necessary information.
Regards,
^AN
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