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Tobiloba29872687gzkx
Participant
May 13, 2023 9:31 PM UTC
Answered

I'm unable to install Adobe XD on windows 10 version 22H2

I'm trying to install from creativeclouds, but it keeps failing. The feedback I'm getting is "XD is'nt available for your device"

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    Ashish_Harrison
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 15, 2023 8:37 PM UTC

    Hi @Tobiloba29872687gzkx, please get in touch with your IT Admin and ask them to raise a case from the support tab. We will help you in fixing this issue. Thanks!

    Regards,Ashish Harrison
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    8 replies

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    May 15, 2023 8:37 PM UTC

    Hi @Tobiloba29872687gzkx, please get in touch with your IT Admin and ask them to raise a case from the support tab. We will help you in fixing this issue. Thanks!

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    Regards,Ashish Harrison
      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      May 14, 2023 6:40 AM UTC

      If you're on a school or enterprise account, the download may be blocked by your administrator.

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      Tobiloba29872687gzkxAuthor
      Participant
      May 14, 2023 4:12 PM UTC

      I'm on an enterprise plan. I would find out if the issue is from them. Thanks.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 13, 2023 10:57 PM UTC

      if your computer does meet specs, do you have an all  apps subscription?

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      Tobiloba29872687gzkxAuthor
      Participant
      May 14, 2023 4:11 PM UTC

      I believe my computer meets the specs. I also have a valid subscription plan offered by Coursera

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      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 13, 2023 10:22 PM UTC

      Does your computer meet the minimum requirements for XD?

      https://helpx.adobe.com/xd/system-requirements.html

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      Tobiloba29872687gzkxAuthor
      Participant
      May 14, 2023 5:23 PM UTC

      Yes, it does. thanks.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 14, 2023 8:12 PM UTC

      contact your plan administrator 

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