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Participant
Sep 29, 2026 3:48 PM UTC
Answered

I need to cancel my subscription, no manage plan button and yes I bought directly from Adobe

I think the above really says it all, oh and your bot reply space in your online bot chat doesn't work

 

    AnkitVermaCorrect answer
    Community Manager
    Sep 29, 2026 4:39 PM UTC

    Hi ​@peterr72635877,

    Thank you for posting. We're really sorry for the trouble you're facing in cancelling your plan.

    Since you have both a Teams plan and an individual plan, the steps are different for each:

    Teams plan: Sign in to the Admin Console (adminconsole.adobe.com, go to Account, scroll down to Plans and licenses, click Manage and then Cancel Licenses. Steps here: https://adobe.ly/4z53EwC

    Individual plan: Sign in at account.adobe.com/plans, click Manage plan and then Cancel your plan. Each plan needs to be cancelled separately. Steps here: https://adobe.ly/4AD9xCD

    Kindly let us know which plan you wish to cancel, and on which page you are not seeing the button. We will guide you further.

    Please let me know if you need further assistance.

    Thanks,
    ^AV

    3 replies

    Participant
    Sep 29, 2026 3:51 PM UTC

    teams, i think

     

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    AnkitVermaCommunity ManagerCorrect answer
    Community Manager
    Sep 29, 2026 4:39 PM UTC

    Hi ​@peterr72635877,

    Thank you for posting. We're really sorry for the trouble you're facing in cancelling your plan.

    Since you have both a Teams plan and an individual plan, the steps are different for each:

    Teams plan: Sign in to the Admin Console (adminconsole.adobe.com, go to Account, scroll down to Plans and licenses, click Manage and then Cancel Licenses. Steps here: https://adobe.ly/4z53EwC

    Individual plan: Sign in at account.adobe.com/plans, click Manage plan and then Cancel your plan. Each plan needs to be cancelled separately. Steps here: https://adobe.ly/4AD9xCD

    Kindly let us know which plan you wish to cancel, and on which page you are not seeing the button. We will guide you further.

    Please let me know if you need further assistance.

    Thanks,
    ^AV

    Translate
    kglad
    Community Expert
    Community Expert
    Sep 29, 2026 3:50 PM UTC

    did you purchase a teams or enterprise subscription?

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