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pcowgill
Participant
March 26, 2020
Question

I need to close my team's account, and I can't get Adobe support on the phone

  • March 26, 2020
  • 2 replies
  • 869 views

Hi,

 

I need to close my team's Adobe account, and I can't get Adobe support on the phone.

 

I accidentally entered billing information for a new company on my old company's teams account, and I want to make sure the new company is not charged for a bill owed by the old company.

 

Can you please reach out to me over email and close my teams account? I'd still like to keep my individual account active.

 

Thanks,

Paul

This topic has been closed for replies.

2 replies

Tanusree
Tanusree
Participating Frequently
March 26, 2020

Hi pcowgill,

 

Please see the Adobe Help page-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Note the advice-

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

 

Regards,

Tanusree H

    P
    pcowgillAuthor
    Participant
    March 27, 2020

    Hi Tanusree,

     

    I already went through that process, and it didn't work. That's why I created this ticket.

     

    I have a teams plan, and the instructions are to contact Adobe support. I tried calling, but there was never an answer, and I left callback info, but no one ever returned my call. I would ideally like to cancel the teams plan without a call, especially at a time like now when there are long wait times.

     

    Thanks,

    Paul

      E
      edfoggie
      Participant
      March 26, 2020

      Hi - I need to change the plan on my team account to accept the two month payment relief benefit for my Adobe CC subscription due to COVID-19. Can you either tell me the steps to access my account or unlock it? It says I cannot change plans until May 2020, however that would not help me much at all as my next billing is March 28, and I need the software to stay in business. Thank you, Elizabeth 

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