“Other Versions” is not available for Photoshop and Illustrator.

S

shawn.o

Participant

Question

I need to install an older version of photoshop and illustrator. That option is now gone from the Creative Cloud app.

Forum|Forum|4 months ago
March 30, 2026
7 replies
456 views

“Other Versions” is not available for Photoshop and Illustrator.

leo.r

Community Expert

Maybe an incompatible system has something to do with it?

Nancy OShea

Community Expert

Incompatibility might be why the OP is pursuing previous versions.

Although most modern PCs can support PS & AI:

And some Windows users may need to install the latest Microsoft Visual C++ compilers.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Go to your Preferences in Creative Cloud Desktop App.

Avatar => Preferences

Under Apps => Settings, enable the option to Show Older Apps. See screenshot.

If that option is not available in your version, you likely have a Teams or Enterprise plan in which case you need to contact your IT dept for older versions.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

S

shawn.oAuthor

Participant

Hello,

Yes, I already have that option enabled, yet I cannot see other versions of Photoshop or Illustrator.

Jeff_A_Wright

Community Manager

Thanks for posting, @shawn.o. In addition to the helpful suggestions offered by @Nancy OShea, please make sure that you are logging in under the account managed by your company. For more information on using the Account Chooser, see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html.

For additional information on accessing older versions of Creative Cloud applications, please see

. You may need to reach out to your organization’s Creative Cloud plan administrator, @shawn.o if you have a specific version request.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.