I only have 2GB for cloud storage. My plan should have 80GB

Question

My plan includes 80GB of cloud storage but i only have 2GB of cloud storage available, even though it should be 80GB

Jeffrey_A_Wright · Accepted Answer

Default, I am very sorry, but you will need to follow the advice in the dialog and contact your organization's Creative Cloud administrator for assistance. Unfortunately, no one in this public discussion forum will be able to help you regarding the storage allotment provided by your organization.

If the Creative Cloud plan administrator needs to contact us on your behalf, they can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to access the elevated support included with the membership.

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows 80gb storage, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails to solve the problem, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.