I purchased another license and that's where the problems started.

Sorry for the length, but I would appreciate some help

After having a single license, I purchased an additional license for an employee.
Somehow it got to the point where in the email that was initially considered admin, I didn't see any files that I had before. (This is the email that I used regularly at first before purchasing the new license).
On the other hand, in the new user that I added, I did see all the files.

After using the chat, they told me that I could delete the new user and then decide that I would download all the files that were there, which is what I did.
I received a link, downloaded several ZIP types, and then I got into trouble.
I tried to upload them to the user that was considered admin. At first, it gave me errors and I was only able to upload the folder that was considered library.Then somehow I managed to upload the rest of the files in an area that I don't remember what it was.
After doing that, I still don't see the files.
And I can't log into the admin console anymore (maybe due to a temporary glitch)

I was thinking maybe moving the new user I created to admin, deleting the first admin and opening a new user on the new employee.

Honestly? Afraid to take another step here...

Has anyone experienced something like this before?