I recently renewed my Adobe plan but I'm being told that my license is expiring. What's going on?

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I've tried logging out and logging back in but I still keep getting the same message.

Email from Adobe after I renewed my student subscription plan through CollegeBuys. Note the date of August 18, 2022:

My current Adobe plan page:

The expired notice that I'm getting across all apps

Account management

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I

iCharles

Legend

Hi Michelle,

Sorry for the inconvenience caused. Could you please try the steps mentioned in the following document?

Hope this helps.

Charles

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B

BaoHelp

Participating Frequently

i have same situation , i tried all those methods but still not working is there a way in your end to check?

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I

iCharles

Legend

In this case, I recommend contacting the Administrator in your Institution for further assistance regarding the error you are receiving.

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T

Test Screen Name

Legend

I'm a bit puzzled why you had to buy a renewal. Normally, you have a credit card attached to your account, and this continues, and renews automatically, until you deliberately cancel it. Perhaps you confused the system. Did you try sign out and sign in?

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