I thought I cancelled the subscription but you charged again in May and June. There is no help as to how to cancel the subscription. Pls CANCEL!!!!!

I have found the phone contact details and spoke to the consultant.  Even though I only signed for Adobe Pro, Adobe AI Assistant came together with Adobe Pro when I signed up for free trial, I found out.

As our company policy prohibits AI usage, if the contract term was clear at the time of singing the free trial, I would have Not signed up for it for obvious reason. 

The term and conditions need to be clear to the customers and how to cancel also need to be available and clear to the customers.

The customers should not be spending 20 mins to find how to cancel the subscription, let alone a product the customer has not signed for.

The good news is that at the end of the conversation, I was able to get agreement for refund of the last 3 months’ subscription, thanks to the consultant and reasonable grounds for refund.

The good ending!

Hi ​@Camille+Docko,

Thank you for reaching out, and we're truly sorry for the frustration this billing situation has caused. We completely understand how stressful it can be to see charges continue after you believed your subscription had been canceled, and we'd like to help bring this to a clear resolution.

We've reviewed the email address you used to post here and found that there are two Acrobat subscriptions on your account, both of which are already canceled. As things stand, there don't appear to be any active subscriptions associated with this email.

Given that there are no active subscriptions on this account, the charges you're seeing may be linked to a different email address with an active subscription.

To help us look into this for you, please share the email address linked to the charges in a personal message. Once we have that, we'll take a closer look on our end and get back to you as soon as we can.

Please let us know, we're happy to assist further.

Thanks,
^BS