I want to cancel all adobe payment.

Forum|Forum|7 years ago
April 17, 2018
4 replies
983 views

I want to know how to cancel the payment for Adobe,I try to contact but it can't do anything ,please contact me.

Correct answer alisterblack

Please refer to How to cancel your Adobe Creative Cloud plan or membership

E

eileenfraser

Participant

I want to cancel the evening I have to do with adobe this is the third time I've had to do this!!! This company is ridiculous I'm reporting you to the authorities because all you guys are after is the money and customer harassment and no Customer Service!!!!

kglad

Community Expert

@eileenfraser

do you have a teams or enterprise subscription?

A

Anshul_Nautiyal

Community Manager

Hi @eileenfraser ,

Thank you for reaching out, and we sincerely apologize for the inconvenience and trouble caused.

Upon checking on the backend, I can see that you previously had an Acrobat Pro Individual license, which is now showing as canceled. This subscription is associated with the ID you used to post this query.

To assist you further, could you please send me the Adobe ID associated with the subscription you would like to cancel via a private message?
You can refer to this guide for instructions on how to send a private message in the community:
How to Send a Private Message in the Adobe Community

I’ll be happy to assist you once I receive the necessary details.

Regards,
^AN

J

JYOTI5C33

Participating Frequently

I was suffering a cancellation fee of over a hundred bucks and i do not even use the software anymore. To stop them from theiving all you have to do is contact your payment card holder/ bank and tell them to cancel the payments made by adobe systems as hey are unauthorised and they can give you a new card number and they can no longer take any money out. Also you can also ask your bank to start a dispute for them to return your money that they have stole. I literally had the same problem and they stole over 100 bucks. I had NO point of contact believe me i tried everything and this is the resolution that helped me get these scammers off my back.

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Swarda26651726gs5w

Participant

Did it work? Did you get your payments returned??

kglad

Community Expert

@Swarda26651726gs5w

contact adobe support.there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true