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thuthiphornprima61099797
Participant
April 17, 2018
Answered

I want to cancel all adobe payment.

  • April 17, 2018
  • 4 replies
  • 983 views

I want to know how to cancel the payment for Adobe,I try to contact but it can't do anything ,please contact me.

    Correct answer alisterblack

    Please refer to How to cancel your Adobe Creative Cloud plan or membership

    4 replies

    Participant
    April 28, 2025

    I want to cancel the  evening I have to do with adobe this is the third time I've had to do this!!! This company is ridiculous I'm reporting you to the authorities because all you guys are after is the money and customer harassment and no Customer Service!!!!

    kglad
    Community Expert
    Community Expert
    April 28, 2025

    @eileenfraser 

     

    do you have a teams or enterprise subscription?

    Community Manager
    April 28, 2025

    Hi @eileenfraser ,

     

    Thank you for reaching out, and we sincerely apologize for the inconvenience and trouble caused.

     

    Upon checking on the backend, I can see that you previously had an Acrobat Pro Individual license, which is now showing as canceled. This subscription is associated with the ID you used to post this query.

    To assist you further, could you please send me the Adobe ID associated with the subscription you would like to cancel via a private message?
    You can refer to this guide for instructions on how to send a private message in the community:
    How to Send a Private Message in the Adobe Community

    I’ll be happy to assist you once I receive the necessary details.

    Regards,
    ^AN

    Participating Frequently
    April 22, 2021

    I was suffering a cancellation fee of over a hundred bucks and i do not even use the software anymore. To stop them from theiving all you have to do is contact your payment card holder/ bank and tell them to cancel the payments made by adobe systems as hey are unauthorised and they can give you a new card number and they can no longer take any money out. Also you can also ask your bank to start a dispute for them to return your money that they have stole. I literally had the same problem and they stole over 100 bucks. I had NO point of contact believe me i tried everything and this is the resolution that helped me get these scammers off my back.

    Participant
    February 14, 2023

    Did it work? Did you get your payments returned??

     

    kglad
    Community Expert
    Community Expert
    February 14, 2023

    @Swarda26651726gs5w 

     

    contact adobe support.there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Participant
    April 20, 2018

    No is forum me

    alisterblack
    Community Manager
    alisterblackCommunity ManagerCorrect answer
    Community Manager
    April 17, 2018