I want to cancel my entire plan

Forum|Forum|6 years ago
March 24, 2020
8 replies
3549 views

Hello,

I would like some assistance on Canceling the entire plan for my team.

Thank you.

This topic has been closed for replies.

Tacafy大尉

Legend

Hello.
So, let's contact us from here while logged in with your Adobe ID.

Adobe Help Center

M

MariusCaAuthor

Participant

This is what I get when I try that link:

I am not seeing an icon like that anywhere.

Tacafy大尉

Legend

Good evening MariusCa.
If you want to cancel a Team subscription purchased directly from the Adobe Store,
Contact information is provided on the Admin Console.

For Team subscriptions purchased through resellers, you will need to contact the reseller you purchased.

M

MariusCaAuthor

Participant

Hello,

I do not know how the subscriptions were purchased. I was not admin at the time and I cannot see any details about it. From what I can see there is no way to actually see how they were purchased. I am try to look for the above and I cannot see a similar page. The only thing I can see is: To cancel your entire plan, please contact support. and when I click on that link I cannot find a way to raise a ticket or something to progress this.

That is why I raised this.