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Ferretsx3
Ferretsx3
Participant
March 9, 2026
Beantwortet

i wish to compliment Adobe support for great customer service

  • March 9, 2026
  • 1 Antwort
  • 46 Ansichten

i had three different subscriptions for 3 different products. I did not believe i needed all of these.  I contacted support online and requested to speak to someone.  in less than 2 minutes the phone rang. The gentle man (I believe the name was Bopena) listened,  knew what to do and solved the problem and we were done. I kept one product, he cancelled the other 2 and without prompting, offered a 2 month refund on the 2 cancelled products.   Simple easy and courteous . THANKS Adobe support! 

    Beste Antwort von Anshul_Nautiyal

    Hi ​@Ferretsx3 

    Thank you for taking the time to share this feedback. We’re really glad to hear that you had a positive experience with our support team and that your issue was resolved quickly and smoothly.

    It’s great to know that the representative was able to assist you efficiently and make the process simple and convenient. Feedback like yours means a lot, and we’ll be happy to pass your appreciation along to the team.

    If you need any help in the future, please feel free to reach out. 

    Regards,
    ^AN

    1 Antwort

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerAntwort
    Community Manager
    March 10, 2026

    Hi ​@Ferretsx3 

    Thank you for taking the time to share this feedback. We’re really glad to hear that you had a positive experience with our support team and that your issue was resolved quickly and smoothly.

    It’s great to know that the representative was able to assist you efficiently and make the process simple and convenient. Feedback like yours means a lot, and we’ll be happy to pass your appreciation along to the team.

    If you need any help in the future, please feel free to reach out. 

    Regards,
    ^AN

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