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Participant
August 13, 2022
Question

I would like to not ever again pay for these products but there is no way to cancel....

  • August 13, 2022
  • 2 replies
  • 97 views

I purchased the student plan on adobe which my school subsidized and have recently stopped doing. I tried to go and cancel my plan so I don't get charged but whooopty doo wouldn't you know that the scum at adobe won't let me.. (see picture).

There's no manage plan button which is what Adobe claims will be there and frankly there's no access to any payment stuff on the adobe side.

 

Seeking help

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    2 replies

    Legend
    August 14, 2022

    If you have a school plan, the school manage the billing, not Adobe. And this IS a school plan, it says "Adobe for Enterprise" which is its way of saying so.

    But the screen shot shows ONLY free and trial products. Are you actually being charged for anything?

    John T Smith
    Community Expert
    Community Expert
    August 14, 2022

    1 - talk to the plan administrator at your school

     

    2 - This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730