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Participant
November 20, 2023
Question

illüstratör üyelik satın aldım ama giremiyorum

  • November 20, 2023
  • 3 replies
  • 200 views

illüstratör üyelik satın aldım ama giremiyorum fatura var yıllık ödeme aldı fakat giriş yapamıyorum işimi bu programla yapıyorum şu an mağdur durumdayım acil destek bekliyorum

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3 replies

kglad
Community Expert
Community Expert
November 21, 2023

in that case, contact your administrator.

gupta shivangi
Legend
November 21, 2023

Hi @merve33729485ql1v,

As per your account info, you have an enterprise subscription. I'm moving this discussion to the Enterprise & Teams community for further support.

 

Regards,

Shivangi 

kglad
Community Expert
Community Expert
November 20, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location