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Participant
November 18, 2024
Question

iM gOiNg tO LoSe My MiNd OvEr "we cant verify your subscription status" error

  • November 18, 2024
  • 2 replies
  • 590 views

I have done everything. 

My internet works perfectly on all other devices.

I have uninstalled and reinstalled adobe bridge and photoshop while logged into my adobe account USING MY SUBSCRIPTION!!!! but when the apps open it gives me the same error again and again and only sending me to windows solutions but i use a mac. 

I have changed the clock 

I have tried to sign in and out

i have restarted my computer

My account works perfectly on other devices. 

PLEASE HELP

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
November 18, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan>
Bani Verma
Legend
November 18, 2024

Hi there, 

 

I'm sorry to hear that you are having trouble using your apps. As you have already tried the basic troubleshooting steps, please refer to the following help document for additional and advanced troubleshooting steps to resolve this issue: https://adobe.ly/40ME0ic;

 

If the issue persists and you are an Admin, please navigate to Adobe Admin Console > Support to contact Adobe Customer Care.

Otherwise, contact your IT/Creative Cloud Admin for further help. To know how, click here: https://adobe.ly/3ObvVfB;

 

Let us know if you still need help.


^BS

Participating Frequently
December 4, 2024

I am having the same issue, and the links you provide are broken. PLEASE HELP!

kglad
Community Expert
Community Expert
December 4, 2024

assign a different (updated) non-opera default browser.

 

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html