Skip to main content
Participant
Nov 18, 2024 8:13 AM UTC
Question

iM gOiNg tO LoSe My MiNd OvEr "we cant verify your subscription status" error

I have done everything. 

My internet works perfectly on all other devices.

I have uninstalled and reinstalled adobe bridge and photoshop while logged into my adobe account USING MY SUBSCRIPTION!!!! but when the apps open it gives me the same error again and again and only sending me to windows solutions but i use a mac. 

I have changed the clock 

I have tried to sign in and out

i have restarted my computer

My account works perfectly on other devices. 

PLEASE HELP

This topic is closed to new replies. Start a new post to keep the conversation going.

9 replies

kglad
Community Expert
Community Expert
Nov 18, 2024 3:02 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan>
Translate
Bani Verma
Legend
Nov 18, 2024 8:45 AM UTC

Hi there, 

 

I'm sorry to hear that you are having trouble using your apps. As you have already tried the basic troubleshooting steps, please refer to the following help document for additional and advanced troubleshooting steps to resolve this issue: https://adobe.ly/40ME0ic;

 

If the issue persists and you are an Admin, please navigate to Adobe Admin Console > Support to contact Adobe Customer Care.

Otherwise, contact your IT/Creative Cloud Admin for further help. To know how, click here: https://adobe.ly/3ObvVfB;

 

Let us know if you still need help.


^BS

Translate
Participating Frequently
Dec 4, 2024 4:09 AM UTC

I am having the same issue, and the links you provide are broken. PLEASE HELP!

Translate
kglad
Community Expert
Community Expert
Dec 4, 2024 4:17 AM UTC

assign a different (updated) non-opera default browser.

 

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

Translate