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JWatfo
Participant
February 8, 2026

images wont generate and tell me to contact admin

  • February 8, 2026
  • 1 reply
  • 6 views

I’m trying to generate ai images for my collab class and the generator isn’t working and hasn’t worked for day. 

    1 reply

    Community Manager
    February 9, 2026

    Hi ​@JWatfo 

     

    Thank you for reaching out.

    Upon reviewing the account associated with the Adobe ID used to post this query, I can confirm that there is an active Enterprise contract linked to your account. Based on your description, it appears that you are unable to generate images and are receiving a prompt to contact your administrator.

    Could you please confirm whether this issue occurs while attempting to generate images using partner models, such as Gemini 2.5 Flash Image (Nano Banana) by Google? You may refer to the following document for additional information:
    https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html

    Additionally, please share a screenshot of the exact error message and confirm which application you are experiencing this issue in. This will help us assist you more effectively.

    We look forward to your response.

    Regards,
    ^AN