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Flamboyant_Wonder2c1b
Participant
Nov 10, 2026 2:44 PM UTC
Question

Impossible d'accéder à mon compte Adobe pour résilier ma formule

Bonjour, 

 

Je n’arrive plus à me connecter à mon compte Entreprise qui continue d’être prélevé alors que je souhaite en résilier la formule active. 

Lorsque que je tente de me connecter, le système me demande un code de validation par email + un code de validation par SMS, or nous n’avons plus ce numéro ne fait plus partie de la société. Je ne peux donc pas me connecter pour résilier et je n’arrive à contacter PERSONNE pour résilier ce contrat.

Comment modifier le numéro de téléphone relié au compte si nous ne sommes pas encore connectés ? Comment résilier la formule sans se connecter ? Suffit-il de faire bloquer les paiements par la banque ?

Merci d’avance,

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 10, 2026 3:01 PM UTC

    ask your admin to temporarily activate you email so you can change what’s needed.

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    Community Manager
    AnkitVermaCommunity Manager
    Community Manager
    Nov 10, 2026 3:05 PM UTC

    Hi ​@Flamboyant_Wonder2c1b,

    Thank you for reaching out. We understand how stressful it is to be locked out of an account while charges continue, especially when the phone number linked to it is no longer with your company.

    For Creative Cloud for teams plans bought directly from Adobe, cancellation is done in the Admin Console by a system admin or the contract owner. So if another admin in your organization can still sign in, they can cancel it from there. They can also check who the contract owner is and request to become one. The steps are here: https://adobe.ly/4sUjGrl. If the plan was bought through a reseller, the cancellation needs to go through them instead.

    To point you in the right direction, could you let us know:

    1. Is there another admin in your organization who can still sign in to the Admin Console?

    2. Was the plan purchased directly from Adobe or through a reseller?

    We’re also sending you a personal message so we can look into this on our end. Please check it and reply when you can.
    (You can find it via the avatar menu at the top right, or through the notifications bell.)

    Thanks,
    ^AV

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