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Participant
July 21, 2022
Question

Impossible de résilier une formule

  • July 21, 2022
  • 2 replies
  • 292 views

Bonjour,

 

Je ne savais que j'avais pris un abonnement à vie à Adobe Illustrator. Impossible de résilier. L'aide en ligne ne correspond pas du tout à mon interface.

 

https://helpx.adobe.com/fr/manage-account/using/cancel-subscription.html

 

Lorsque j'essaye de résilier, je n'ai pas le droit de cliquer sur le bouton "Continuer"

 

Bien sûr, le support d'Adobe est incontactable.

 

Comment cela peut-il être légal ?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
January 24, 2023

Quel type de licence avez-vous ? Entreprise ? Teams ? Ou une licence individuelle ?

 

L'article helpx est pour une licence individuelle !

 

En cas de licence Teams/Enterprise, contactez le support via la console d'administration : https://adminconsole.adobe.com/support.

 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
January 23, 2023

Salut, 

 

j'ai le même soucis que toi, impossible  de cliquer sur le bouton "Continuer". As-tu trouver comment résilier ?

Merci

kglad
Community Expert
Community Expert
January 23, 2023

@Quentin28073427nur4 

 

 

if you have an individually managed subscription make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true