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FABIENNE0D45
Participant
December 11, 2020
Answered

Impossible de travailler avec adobe acrobat pro dc depuis hier

  • December 11, 2020
  • 8 replies
  • 925 views

Bonjour,

nous ne pouvons plus utiliser adobe acrobat pro dc depuis hier.

j'ai désactivé les utilisateurs sur la console adm et les ai réinscrit mais cela ne change rien.

Ce matin un utilisateur a eu un écran demandant sa date de naissance puis un n° de tél portable mais ensuite le compte reste bloqué.

C'est urgent .. merci de nous dire ce qui se passe

 

This topic has been closed for replies.
Correct answer FABIENNE0D45

I checked the admin console and unable to find any. Please check the screenshot below.

 

I would recommend checking the account again in the console and assign the license.


It seems that everything is okay now.

 

8 replies

S
Community Manager
SuJoshiCommunity Manager
Community Manager
December 11, 2020

Kindly help us with the error the user is getting when trying to sign in to the application. Please check if the user is able to log in to the "adobe.com" site.

F
FABIENNE0D45Author
Participant
December 11, 2020

voilà ce qu'elle a quand elle ouvre un document adobe

 

S
Community Manager
SuJoshiCommunity Manager
Community Manager
December 11, 2020

It seems that there is no active license of Acrobat under the user's account. Kindly check the user's account in the admin console and assign the license. Once done, please ask the user to sign out and log in again from the "Help" menu and it would resolve the issue.

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