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A
ayush_sareen
Participant
January 7, 2015
Question

In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"

  • January 7, 2015
  • 1 reply
  • 7662 views

In Creative Cloud Application, when I am trying to login in that application it is prompting that "unable to reach adobe servers please check your firewall settings" I have allowed all the blocking IP's from firewall, but still getting the same error.

Are there any specific IP's which needs to be allowed from firewall to connect to Creative Cloud Application.

    This topic has been closed for replies.

    1 reply

    Ashubijalwan1
    Adobe Employee
    Ashubijalwan1
    Adobe Employee
    January 7, 2015

    Hi Ayush,


    I would like to inform you that our services are hosted on amazon servers and they have dynamic IP’s so we can’t share IP’s to our customers as they will prove no good to them.

    Secondly, amazon maintains a list of IP’s whenever they update, this information is publicly available here : https://forums.aws.amazon.com/ann.jspa?annID=1701#

    This is the best if you can add domain on firewall however if not supported, you can open TCP ports 443 and 80 for outbound.


    Thanks,

    Ashish

    A
    ayush_sareenAuthor
    Participant
    January 8, 2015

    Hi Ashish,

    I have just spent some time discussing this issue with the Adobe support team.

    They have sent me a list of sites:

    ccmdls.adobe.com         

    ims-na1.adobelogin.com             

    ims-prod06.adobelogin.com

    na1r.services.adobe.com

    prod-rel-ffc-ccm.oobesaas.adobe.com

    prod-rel-ffc.oobesaas.adobe.com

    lm.licenses.adobe.com

    ccmdl.adobe.com

    swupmf.adobe.com

    swupdl.adobe.com

    Please can you assets that this will help or not.

    Regards,

    Ayush

    S
    Adobe Employee
    sarika02
    Adobe Employee
    January 9, 2015

    Hi Ayush,

    This is a correct list of host names to white list on your proxy servers,firewalls and so on.

    Regards,

    Sarika

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