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Eralch Computer
Participant
October 14, 2025
Question

Incorrect Billing for a multiple clients (Creative Cloud for Team)

  • October 14, 2025
  • 1 reply
  • 76 views

Hello, 

 

I have a client that is being billed for not only their subscriotions to Adob but for two other cleints as well.  This has been happening since March and I have yet been able to reach somebody to assist with getting the charges refunded to the one client and then rebilled to the proper client.  They have been over charged for the other two clinets licenses by $3,512.81 - I have been told that there is nothing that can be done by Adobe support.  I find this hard to beilive and if it is true very discouraging. 

Tammy

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 14, 2025

Hi @Eralch Computer,

Thanks for reaching out and sharing your concern. I am sorry for this inconvenience.

For billing-related issues, I would recommend following up with our support team, as they can assist you further. As you mentioned, one of your clients is being wrongly charged for their Teams subscription, so I would also recommend contacting the account manager for that contract.

You can follow the steps mentioned in this document to contact our support team: https://adobe.ly/42GwCVT

Hope this helps. Let us know if you need further assistance. 

Regards,
^AN

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