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Answered

Incorrect Email License assigned

Forum|Forum|10 months ago
May 14, 2025
3 replies
427 views

Hi Team,

100% not technical here but someone in our company accidentally incorrectly put the email address and assigned a CC license to them.

Now when we try to add the user it doesn't recognise the correct email address. (who would of thought typing 1 additional letter would cause such a commotion)

Any tips in resolving this?

We raised a support case but they gave us a unmonitored email.

Correct answer Anshul_Nautiyal

Hi @mur_9063,

Thank you for reaching out.

Upon checking, I am unable to locate any active subscription associated with the Adobe ID used to post this query. Could you please confirm the type of subscription your organization holds—whether it is a Teams or Enterprise contract?

If your IT administrator has assigned a license to an incorrect email address via the Admin Console, they can resolve this by removing the user and re-adding them with the correct Adobe ID. For step-by-step instructions, please refer to the following documentation:

If you require further assistance, feel free to share the Adobe ID associated with the active subscription via private message so I can investigate and assist you accordingly. Here's a guide on how to send a private message in the community:
How to send a personal message in the Adobe Community

Looking forward to your response.

Regards,
^AN

kglad

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

M

mur_9063Author

Participant

Thank you 🙂

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

John T Smith

Community Expert

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

M

mur_9063Author

Participant

Thanks John

A

Anshul_Nautiyal

Correct answer

Community Manager

Hi @mur_9063,

Thank you for reaching out.

Upon checking, I am unable to locate any active subscription associated with the Adobe ID used to post this query. Could you please confirm the type of subscription your organization holds—whether it is a Teams or Enterprise contract?

If your IT administrator has assigned a license to an incorrect email address via the Admin Console, they can resolve this by removing the user and re-adding them with the correct Adobe ID. For step-by-step instructions, please refer to the following documentation:

If you require further assistance, feel free to share the Adobe ID associated with the active subscription via private message so I can investigate and assist you accordingly. Here's a guide on how to send a private message in the community:
How to send a personal message in the Adobe Community

Looking forward to your response.

Regards,
^AN

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