InDesign and InCopy Updates Failing To Install (OS X)

Question

Please help me!I have used the latest version of Adobe CC Packager to create an installer package for CC and that works OK. However, when I come to update using the RemoteUpdateManager command line (as I haven't included the cloud components), it always fails on installing updates to InDesign and InCopy:07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ##################################################07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ##################################################07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Launching the RemoteUpdateManager...07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | RemoteUpdateManager version is : 1.9.1.2 (BuildVersion: 1.9; BuildDate: Tue Jun 23 2015 02:35:23 )07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:26:58:304 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Initializing UpdaterCore Library...07/21/15 11:27:03:005 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | UpdaterCore library initialized successfully.07/21/15 11:27:03:005 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:27:03:005 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Starting UpdaterCore CheckForUpdate...07/21/15 11:27:07:269 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | CheckForUpdates completed successfully.07/21/15 11:27:07:269 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:27:07:269 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Starting UpdaterCore DownloadUpdates...07/21/15 11:27:07:273 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Following Updates are to be downloaded : 07/21/15 11:27:07:273 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 |    (AdobeInCopyCC2015-11.0/11.0.1.105)07/21/15 11:27:07:273 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 |    (AdobeInDesignCC2015-11.0/11.0.1.105)07/21/15 11:27:07:273 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | 07/21/15 11:27:07:273 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Downloading (AdobeInCopyCC2015-11.0/11.0.1.105) ...07/21/15 11:27:22:852 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Successfully downloadeded (AdobeInCopyCC2015-11.0/11.0.1.105) ...07/21/15 11:27:22:852 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Downloading (AdobeInDesignCC2015-11.0/11.0.1.105) ...07/21/15 11:27:37:655 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Successfully downloadeded (AdobeInDesignCC2015-11.0/11.0.1.105) ...07/21/15 11:27:37:655 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | All Updates downloaded successfully ...07/21/15 11:27:37:655 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:27:37:655 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Starting UpdaterCore InstallUpdates...07/21/15 11:27:37:656 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Installing (AdobeInCopyCC2015-11.0/11.0.1.105) ...07/21/15 11:28:58:307 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | install updates returned statusCode:44, errorCode:707/21/15 11:28:58:307 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Failed to install (AdobeInCopyCC2015-11.0/11.0.1.105) ...07/21/15 11:28:58:307 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Installing (AdobeInDesignCC2015-11.0/11.0.1.105) ...07/21/15 11:31:07:392 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | install updates returned statusCode:44, errorCode:707/21/15 11:31:07:392 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | *** Failed to install (AdobeInDesignCC2015-11.0/11.0.1.105) ...07/21/15 11:31:07:392 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Some Updates failed to install ...07/21/15 11:31:07:392 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:31:07:392 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Following Updates failed to Install :07/21/15 11:31:07:392 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | (AdobeInCopyCC2015-11.0/11.0.1.105)07/21/15 11:31:07:392 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | (AdobeInDesignCC2015-11.0/11.0.1.105)07/21/15 11:31:07:392 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | **************************************************07/21/15 11:31:07:927 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ##################################################07/21/15 11:31:07:927 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | Ending the RemoteUpdateManager Return Code (2)07/21/15 11:31:07:927 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ##################################################07/21/15 11:31:07:927 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ##################################################07/21/15 11:31:07:927 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 28560 | ***************************I tried using the Creative Cloud Packager to create an installer package with just the update to InDesign, however, this also fails to install, the Installer Log shows the following:Jul 21 12:18:33 macstudent001 installd[11462]: PackageKit: ----- Begin install -----Jul 21 12:20:15 macstudent001 installd[11462]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “InDesign Update_Install.pkg”." UserInfo=0x7f909951f680 {NSFilePath=./preinstall, NSURL=file://localhost/Users/macadmin/Desktop/InDesign%20Update_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.F0ACFC78-EDEA-464F-AE28-8BBC19CD9C96, NSLocalizedDescription=An error occurred while running scripts from the package “InDesign Update_Install.pkg”.} {     NSFilePath = "./preinstall";     NSLocalizedDescription = "An error occurred while running scripts from the package \U201cInDesign Update_Install.pkg\U201d.";     NSURL = "file://localhost/Users/macadmin/Desktop/InDesign%20Update_Install.pkg";     PKInstallPackageIdentifier = "com.adobe.Enterprise.install.F0ACFC78-EDEA-464F-AE28-8BBC19CD9C96";  }Jul 21 12:20:15 macstudent001 Installer[11630]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.Jul 21 12:20:15 macstudent001 Installer[11630]: Displaying 'Install Failed' UI.Jul 21 12:20:15 macstudent001 Installer[11630]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.This was run from an account with admin privileges.Has anyone come across this problem and managed to find a solution? Thanks

Mandhir Bhatia · Answer

Team,You can check the specific pdapp.log to check the specific error for the same.ThanksMandhir

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