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M. Fuchs
Participant
August 25, 2021
Question

InDesign freezes on startup after update "New storage functions of the Admin Console"

  • August 25, 2021
  • 1 reply
  • 187 views

Problem description short version:
After the Adobe Update of the storage functions of the Admin Console, the error message "Error during file synchronization" appears in the Creativ Cloud desktop app.
Some programs (in my case InDesign and Dimension) freeze when starting and can only be closed (under Windows) via the task manager.


Problem:

Abobe announced by email with the subject
"Reminder: New Admin Console Storage Features Coming Soon"
this: "[...] so we wanted to remind you of the upcoming changes to the Admin Console. These changes will improve your organization's control over the content stored in Creative Cloud and give you a deeper insight into storage capacity and usage . "


It also states: "[...] We are performing the update after business hours. During the update, the Admin Console may not be available for about 30 minutes. This should not affect users' access to Creative Cloud - them are only asked to log in again. "


Unfortunately, it didn't work that smoothly after all.
After the update during (! Friday morning) business hours, all users had to log in again. After that, the file synchronization no longer worked. Error message in the Creativ Cloud desktop app: "Error during file synchronization".
InDesign and Dimension also froze when they started and could only be ended using the task manager.


Solution:
Delete the Creativ Cloud Files folder (make a backup beforehand) so that it is automatically re-created.
The synchronization should then start again and the content will be downloaded again from the cloud to the folder. If necessary, restore deleted folders / files from "Deleted" in the Creativ Cloud Web or add them from the backup made previously.
Then the affected programs start again.

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Inspiring
August 25, 2021

Hi there,

 

Sorry to hear about your experience. I have shared all the information here with the product team. They'll be working on it. Would it be possible for you to share the version of Creative Cloud, InDesign & OS?

We appreciate sharing the solution as well. It'll definitely help other users having similar issues.

 

Regards,

Ashutosh

M. Fuchs
M. FuchsAuthor
Participant
August 26, 2021

Creativ Cloud Version: 5.5.0.617 (Core Sync 4.16.0.22)
InDesign Version: 16.3 and 16.4
OS: Win 10 64bit Version: 20H2