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maja26782573dxj0
Participating Frequently
Nov 21, 2022 10:35 AM UTC
Answered

InDesign to Illustrator - subscription change

Hi - i need to cancel our indesign subscription and swap it for illustrator. How do i do it best?

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Abambo
AbamboCorrect answer
Community Expert
Nov 21, 2022 1:03 PM UTC

Hi @maja26782573dxj0,

 

The link @Manan Joshi provided is for standard subscriptions. If you have a Teams subscription, you need to contact either your reseller or you need to go to the admin console, support tab and to contact Adobe support (https://adminconsole.adobe.com/support). You have to be an administrator to be able to use the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
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8 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Nov 21, 2022 1:03 PM UTC

Hi @maja26782573dxj0,

 

The link @Manan Joshi provided is for standard subscriptions. If you have a Teams subscription, you need to contact either your reseller or you need to go to the admin console, support tab and to contact Adobe support (https://adminconsole.adobe.com/support). You have to be an administrator to be able to use the admin console.

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ABAMBO | Hard- and Software Engineer | Photographer
maja26782573dxj0Author
Participating Frequently
Nov 22, 2022 8:39 AM UTC

Hi! Thank you! I am an admin, and i tried that but i can see only an option to add a licence not to resign from one - i want to remove indesign and add illustrator. ANd there is no way to reach the support. I have spent like an hour going in circles...:(

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Nov 22, 2022 4:37 PM UTC

@maja26782573dxj0 

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert
Manan JoshiCommunity Expert
Community Expert
Nov 21, 2022 11:30 AM UTC

See the link below

https://helpx.adobe.com/manage-account/using/change-plan.html

If you get stuck somewhere or are asked to pay cancellation fees, contact support they should help you with that. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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-Manan
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