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Ma63Th
Participant
Jan 18, 2022 11:47 AM UTC
Answered

Install Acrobat Pro via Adobe Creative Cloud

I cannot install Acrobat Pro (64-bit, Win 10 Enterprise) on my computer via Creative Cloud. 
Tested to install via https://documentcloud.adobe.com/link/tools/ > Adobe Acrobat Pro DC but it only displays a grey page, with a line drawing of a computer, stating that Acrobat DC is being installed.,, and then Reader is launched. So what happened to Pro? 🙂 
I have Adobe Acribat Reader installed already - Is this causing the problem? Should you not be able to have both Pro and Reader installed on your PC? I have repaired the Creative Cloud via the uninstall.zip file which did not help at all. Illustrator and Photoshop could be installed without any issues. So what have I missed regarding Pro?

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kglad
kgladCorrect answer
Community Expert
Jan 18, 2022 3:37 PM UTC

acrobat is included with the all apps subscription.

 

uninstall reader and then check your cc app.  you may need to restart your computer after uninstalling reader.

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5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 18, 2022 2:44 PM UTC

you should be installing from your cc desktop app (assuming you have an all apps subscription).

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Ma63ThAuthor
Participant
Jan 18, 2022 2:53 PM UTC

Hi, 

Thank you and yes, but unfortunately I could not find the Acrobat Pro there, Thus I tested another page. 
It only says Acrobat DC and it opens Reader. I have managed to install Photoshop, Illustrator and InDesign. But where is Pro lurking? 🙂  I thought it was included in the package alongside the already mention programs + Lightroom, Bridge, Dreamweaver, Animate, XD, etc. but perhaps not then.  Odd but maybe you need to buy Acrobat Pro separately for some reason. 

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jan 18, 2022 3:37 PM UTC

    acrobat is included with the all apps subscription.

     

    uninstall reader and then check your cc app.  you may need to restart your computer after uninstalling reader.

    Translate
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