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tdsc.programmers
tdsc.programmers
Inspiring
February 15, 2022
Answered

Installation failed

  • February 15, 2022
  • 1 reply
  • 1053 views

Hello, I am trying to install Adobe Creative Cloud All Apps with feature restricted licensing on a newly imaged Win 10 laptop, which meets all system requirements. The laptop is running Win 10 21H1. Around 30 minutes into the installation the process fails and what I can find so far is this: "The HDPIM Setup Process return code is (107).Stopping the installation process."

 

Any help would be appreciated.

This topic has been closed for replies.
Correct answer tdsc.programmers

Issue resolved. I split the installation into 4 smaller packages in the same manner that the DoD provides for connected computers; Design Tools, Imaging Tools, Video Tools and Web Tools. I selected the apps that correspond to those categories and then created 4 FRL packages and they installed with no errors.

1 reply

tdsc.programmers
tdsc.programmersAuthor
Inspiring
February 15, 2022

Some additional information from the install log:

 

Error subcode details (Sanity check for SapCode failed. SapCode PPRO does not match the SapCode COPS mentioned in Application JSON, , ) send to ingest...
02/15/22 09:31:02:544 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6920 | Product Media (PPRO, 22.2) installation failed ...

tdsc.programmers
tdsc.programmersAuthorCorrect answer
Inspiring
February 23, 2022

Issue resolved. I split the installation into 4 smaller packages in the same manner that the DoD provides for connected computers; Design Tools, Imaging Tools, Video Tools and Web Tools. I selected the apps that correspond to those categories and then created 4 FRL packages and they installed with no errors.

    D
    Danielle25421267r3um
    Participant
    July 28, 2022

    I'm sorry, I don't understand.

     

    I don't know how to do that to the downloadable executable.  Could you please give me some information?  There is no error log created (that I can find)

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