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Russell Hoorn II
Participant
July 19, 2018
Answered

Installation Failed CCP deployment

  • July 19, 2018
  • 2 replies
  • 1453 views

I have been hitting my head on the wall with this issue.  I can not get any app to install. We have 100 licenses for all adobe apps and when I try to install a specific app, in this case, Photoshop, I get a message that the The installation failed. (See Below)

Here the last few entries of the installation log.  WHAT AM I MISSING?????

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: ================================================================================

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: User picked Standard Install

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Choices selected for installation:

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]:     Install: "AdobePhotoshop2018"

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]:         AdobePhotoshop2018_Install.pkg : com.adobe.Enterprise.install.A733B6A9-C149-433C-8734-EC3AC94B6ECF : 1.0.0.1.0

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: ================================================================================

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: It took 0.00 seconds to summarize the package selections.

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

        "file://localhost"

    )

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Set authorization level to root for session

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Will use PK session

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Using authorization level of root for IFPKInstallElement

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Starting installation:

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Configuring volume "Macintosh HD"

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Preparing disk for local booted install.

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Free space on "Macintosh HD": 184.2 GB (184196096000 bytes).

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: Create temporary directory "/var/folders/5h/0w10j53n2lv753v0z05nz4g00000gn/T//Install.2727L5FPC0"

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: IFPKInstallElement (1 packages)

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: Adding client PKInstallDaemonClient pid=2727, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Jul 19 07:57:40 new-kps-image-2018 Installer[2727]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: ----- Begin install -----

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: packages=(

        "PKJaguarPackage <file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg>"

    )

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/2A4C5479-F9BE-4773-AE4E-E53E20D4C232.activeSandbox

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: Extracting file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/2A4C5479-F9BE-4773-AE4E-E53E20D4C232.activeSandbox/Root, uid=0)

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: prevent user idle system sleep

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: suspending backupd

Jul 19 07:57:40 new-kps-image-2018 installd[418]: PackageKit: Executing script "./preinstall" in /Users/tech/Desktop/Adobe 2018 Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg/Contents/Resources

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : preinstall launched...

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: The language set is

Jul 19 07:57:40 new-kps-image-2018 install_monitor[2745]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : Working directory is /Users/tech/Desktop/Adobe 2018 Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg/Contents/Resources

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: 2018-07-19 07:57:40.310 defaults[2761:102698]

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: The domain/default pair of (/Users/tech/Desktop/Adobe 2018 Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg/Contents/Resources/../Info, InstallLanguage) does not exist

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : InstallLanguage specified in Info.plist in preinstall...()

Jul 19 07:57:40 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...

Jul 19 07:57:51 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (84)

Jul 19 07:57:51 new-kps-image-2018 installd[418]: ./preinstall: CCP Package Installer : Exit ...

Jul 19 07:57:51 new-kps-image-2018 install_monitor[2745]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: releasing backupd

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: allow user idle system sleep

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobePhotoshop2018_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.A733B6A9-C149-433C-8734-EC3AC94B6ECF, NSLocalizedDescription=An error occurred while running scripts from the package “AdobePhotoshop2018_Install.pkg”.} {

        NSFilePath = "./preinstall";

        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobePhotoshop2018_Install.pkg\U201d.";

        NSURL = "file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg";

        PKInstallPackageIdentifier = "com.adobe.Enterprise.install.A733B6A9-C149-433C-8734-EC3AC94B6ECF";

    }

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: Running idle tasks

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: Done with sandbox removals

Jul 19 07:57:52 new-kps-image-2018 Installer[2727]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobePhotoshop2018_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/tech/Desktop/Adobe%202018%20Installs/AdobePhotoshop2018/Build/AdobePhotoshop2018_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.A733B6A9-C149-433C-8734-EC3AC94B6ECF, NSLocalizedDescription=An error occurred while running scripts from the package “AdobePhotoshop2018_Install.pkg”.}

Jul 19 07:57:52 new-kps-image-2018 installd[418]: PackageKit: Removing client PKInstallDaemonClient pid=2727, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Jul 19 07:57:53 new-kps-image-2018 Installer[2727]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Jul 19 07:57:53 new-kps-image-2018 Installer[2727]: IFDInstallController 65B0 state = 8

Jul 19 07:57:53 new-kps-image-2018 Installer[2727]: Displaying 'Install Failed' UI.

Jul 19 07:57:53 new-kps-image-2018 Installer[2727]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Russell Hoorn II

    Turns out you can't customize the install directory that way... my guess is I needed to put /Applications/Adobe2018, but I just set it to default.

    2 replies

    R
    Russell Hoorn IIAuthorCorrect answer
    Participant
    July 19, 2018

    Turns out you can't customize the install directory that way... my guess is I needed to put /Applications/Adobe2018, but I just set it to default.

      R
      Russell Hoorn IIAuthor
      Participant
      July 19, 2018

      Clarification, I am using packages created as device licensed. Here is how I created the package

      1. I clicked Create Package at the top.

      2. I name the package, select where to save it, set it to be a device license and set by deployment pool.

      I uncheck the creative Cloud Desktop App because I don't want students messing with that.

      3. Under Package Configuration I have the following settings.  I put Adobe Apps in a separate directory just to help keep the Applications folder clean looking. I have tried building a package with that set to the default deploy to application directory and I get the same installation failed result.

      4. Then I select Just the app I want to install, in this case Photoshop.

      5. Then I build the Package

      So... what did I miss? why doesn't this package install?

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