Participant

Answered

"Installation Failed PDApp.log" on shared device license install

Forum|Forum|2 years ago
May 24, 2023
1 reply
2582 views

I have an Adobe shared device license, I have created a package for Apple and installed it on 3 devices that have worked just fine. I have created a Windows package 64bit that fails every install with the same error "Installation Failed PDApp.log" every time. No matter the computer, antivirus or not, the firewall on or off, fresh install Windows 10 latest or not, the install fails.

Can anyone help me, please? I can sit there and watch it install all the Adobe apps, but right near the end, it just fails and starts uninstalling them and then I am prompted with the error above.

This topic has been closed for replies.

Correct answer rpandita

I have sent you a message with the results. Let me know if anything else is needed.

Thank you for the logs.

It looks like Substance Suite is part of the package, and the installation is failing because it does not meet the minimum system requirements.

Can you recreate the package and exclude all Substance apps from it?

Inspiring

Hi defaultg40an0a4gzns

Can you please share the PDApp.log file here so we can help you further?

Regards

Rohit

TremorsIsBACAuthor

Participant

Attached is the PDApp.log file. Let me know if you need anything else.

Inspiring

05/24/23 12:05:56:645 | [FATAL] | | ASU | DeploymentManager | IPCInterface | | | 4372 | Operation failed 8 and errorCode 195
05/24/23 12:05:57:254 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 9372 | Failed to parse value for Node (/errorData/Error_Subcode_Details))
05/24/23 12:05:57:254 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 9372 | Failed to parse value for Node (/errorData/ErrorProductID))
05/24/23 12:05:57:254 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 9372 | Failed to parse value for Node (/errorData/ErrorProductVersion))
05/24/23 12:05:57:254 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 9372 | HD failed to execute install operation with the failure(195).
05/24/23 12:05:57:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9372 | Error subcode details (, , ) send to ingest...
05/24/23 12:05:57:254 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 9372 | Product Media (SHPR, 1.2.3) installation failed

Looks like we need more logs, can you collect the logs using the tool and share it - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html