Installation of Acrobat Pro DC Team edition over of Acrobat Pro Dc test version from 2015.

Forum|Forum|8 years ago
January 24, 2018
2 replies
477 views

I had a Acrobat Pro Dc test version from 2015 on my machine installed.

Now I have a contract and a VIP Adobe ID with 3 licenses of Creative Cloud Acrobat Pro DC.

In the Admin console I have build a package and downloaded it . The old version has been unistalled and the new version I now want to nstall on my computer.

But the version is still the I unregistered testversion with remaining 13 days of testing period and for licensing it is asking me for serialnumber which I do not have.. How can I install the right version ?

Acrobat

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G

grüneckerp1237648Author

Participant

Not found the answer to my question.

The problem is that I have already an installation/setup of the test version on my machine and the installation of the team version obviously cannot overwrite this.

S

Steve Cordero

Adobe Employee

You may want to try using the Adobe Reader and Acrobat Cleaner Tool to remove Acrobat again. Then reinstall it.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Note if this fails then it's likely a licensing issue and you will need to contact Adobe Support and provide them with the Licensing logs to help them troubleshoot it further.

G

grüneckerp1237648Author

Participant

Sorry Steve,

this doesn't make any difference. After cleaning and reinstall the correct deployment package which run well on different computers, my former Acrobat installation still wants to be purchased. I will try now to call support and hope to meet a competent person there.

kglad

Community Expert

[ moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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