Skip to main content
G
GavinSON
Participant
April 20, 2023
Answered

Installation of Adobe Package failing (Admin Console > Packages)

  • April 20, 2023
  • 1 reply
  • 1482 views

Currently trying to sort out a deployment of an Adobe Package from Adobe Admin (https://adminconsole.adobe.com/) that I had created for a school lab environment, using the shared license option.

Then pushing it with Microsoft Intune (Deploy Adobe packages using Microsoft Intune).
On Intune I have gone with the setup.exe --silent


It only installs Adobe Creative Cloud and not any other of the software that were supposedly built into the generated package.

When I attempt to run the msi from the unzipped package that was downloaded from Adobe Admin.
It brings up the standard Windows Installer dialogue and the bar runs through almost twice before stopping then rolling back. I get no error messages at this point, the dialogue just closes.

But for the exe, it stops and gives a link to the PDApp.log file. It it massive and convoluted.

Appreciate any assitance on this issue or deciphering the PDApp.log file.
Adobe support if yall could DM me, that would be great.

This topic has been closed for replies.
Correct answer SuJoshi

@GavinSON You can share the below files with me, and I will try finding the errors for you.

PDApp.log: C:\Users\sujoshi\AppData\Local\Temp\CreativeCloud\ACC   OR C:\Users\sujoshi\AppData\Local\Temp

Install.log: C:\Program Files (x86)\Common Files\Adobe\Installers

Also, confirm what happens when installing the package without using Intune.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
April 20, 2023

@GavinSON You can share the below files with me, and I will try finding the errors for you.

PDApp.log: C:\Users\sujoshi\AppData\Local\Temp\CreativeCloud\ACC   OR C:\Users\sujoshi\AppData\Local\Temp

Install.log: C:\Program Files (x86)\Common Files\Adobe\Installers

Also, confirm what happens when installing the package without using Intune.

G
GavinSONAuthor
Participant
April 27, 2023

@SuJoshi The location of the logs helped. I was about to submit the log files. But the installer/package started working. 

Initial analaysis indicates that it was a software that we were pushin through Intune as well that gets installed first. In turn it stops Adobe from installing the package (Creative Cloud, Photoshop, InDesign, Illustrator). Basically software conflict.

On Intune the adobe package profile was setup to use the exe with the silent arguments. 

Thanks again for yout time.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices