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E
emmag20556137
Participant
August 17, 2017
Answered

Installation of CC products

  • August 17, 2017
  • 3 replies
  • 401 views

I have created deployment apps for Dreamweaver, Acrobat DC and InDesign. When I try to install them on a 64 bit machine the msi rolls back after a few minutes.

All 3 of the apps do this. This is  the PDapp file:

08/10/17 13:01:00:006 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Build Version - 10.0.0.99
08/10/17 13:01:00:006 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Logging Level verbosity Set  to 4
08/10/17 13:01:00:137 | [WARN] |  | ASU | OPM | OPM |  |  | 5504 | Failed in key1 generation
08/10/17 13:01:00:163 | [WARN] |  | ASU | OPM | OPM |  |  | 5504 | Failed in key1 generation

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

[long crash log removed... please only send a crash log to a technician, when asked]

    This topic has been closed for replies.
    Correct answer Nikhil R Gupta

    Hi Emma,

    Please share the log files and we can check the issue and suggest. You may have to send the log file in a private message. You can also drop an email to ecs@adobe.com with the information and we can work with you as per your availability.

    Thanks,

    Nikhil Gupta

    3 replies

    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    August 28, 2017

    Hi Emma,

    Please share the log files and we can check the issue and suggest. You may have to send the log file in a private message. You can also drop an email to ecs@adobe.com with the information and we can work with you as per your availability.

    Thanks,

    Nikhil Gupta

    Bani Verma
    Bani Verma
    Legend
    August 17, 2017

    Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 17, 2017

    Do you have a Team account, or an Enterprise account?

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