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Participant
January 29, 2018
Question

Installation of creative cloud Acrobat on Windows 10 fails

  • January 29, 2018
  • 2 replies
  • 619 views

I am having problems installing Acrobat on Windows 10. Every other program in the packages I create install, but not Acrobat.

We have an education license to creative cloud.  I create the package, run the install.  Everything but Acrobat installs (e.g. photoshop, illustrator, indesign, etc.). So I uninstall everything, run the creative cloud cleaner, remove any last folders of Adobe, create a new package, run the install. Again everything but Acrobat installs. I look for Acrobat thinking maybe it just didn't create a shortcut. But a search of the computer for acrobat.exe comes up with nothing.

I try creating another package with acrobat and dreamweaver. Dreamweaver installs, acrobat doesn't.

These are fresh installs of Windows 10. I have tried this on 2 different computers with the same results.

I have successfully installed this on computers with Windows 7 though it sometimes takes 2 or 3 installs/uninstall/run cc cleaner repeat to get Acrobat to install.

Why is this so difficult?

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2 replies

Adobe Employee
January 29, 2018

What do the CC installer logs indicate?

Troubleshoot Adobe Creative Cloud install issues with log files​

If they indicate the  Acrobat installer is failing then you may want to activate Windows Installer verbose logging for the MSI Installer.

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

kglad
Community Expert
Community Expert
January 29, 2018