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Participant
January 29, 2018
Question

Installation of creative cloud Acrobat on Windows 10 fails

  • January 29, 2018
  • 2 replies
  • 614 views

I am having problems installing Acrobat on Windows 10. Every other program in the packages I create install, but not Acrobat.

We have an education license to creative cloud.  I create the package, run the install.  Everything but Acrobat installs (e.g. photoshop, illustrator, indesign, etc.). So I uninstall everything, run the creative cloud cleaner, remove any last folders of Adobe, create a new package, run the install. Again everything but Acrobat installs. I look for Acrobat thinking maybe it just didn't create a shortcut. But a search of the computer for acrobat.exe comes up with nothing.

I try creating another package with acrobat and dreamweaver. Dreamweaver installs, acrobat doesn't.

These are fresh installs of Windows 10. I have tried this on 2 different computers with the same results.

I have successfully installed this on computers with Windows 7 though it sometimes takes 2 or 3 installs/uninstall/run cc cleaner repeat to get Acrobat to install.

Why is this so difficult?

This topic has been closed for replies.

2 replies

Adobe Employee
January 29, 2018

What do the CC installer logs indicate?

Troubleshoot Adobe Creative Cloud install issues with log files

If they indicate the  Acrobat installer is failing then you may want to activate Windows Installer verbose logging for the MSI Installer.

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

kglad
Community Expert
Community Expert
January 29, 2018