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cd7
Participant
August 28, 2014
Answered

installation of creative cloud for teams deployment package fails

  • August 28, 2014
  • 1 reply
  • 374 views

I inherited a department that has been using the trial versions of creative cloud and old versions of some CS6 apps up until now. I have purchased and activated through the admin web site CC for teams. I downloaded and packaged the app that they need to use without errors. However, on the first mac I tried installing it just quit with an error of unable to install, contact your administrator. I did some searching and came across the adobe creative cloud cleaner and followed the instructions... uninstall current apps and run the cleaner. Now error says to contact the software vendor. The first user is now dead in the water and does not have any adobe apps, trial or otherwise to work on projects with deadlines looming. Any help would be appreciated.

The build package installs fine on my clean mac that I used to create the deployment package

    This topic has been closed for replies.
    Correct answer cd7

    I think I  got it resolved... the USB flash drive I was using wasn't formatted for the Mac OS, so I guess there are file names that are not compatible for the FAT32 format it originally was at. Thanks.

    1 reply

    Jeffrey_A_Wright
    Legend
    August 28, 2014

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

    cd7
    cd7AuthorCorrect answer
    Participant
    August 28, 2014

    I think I  got it resolved... the USB flash drive I was using wasn't formatted for the Mac OS, so I guess there are file names that are not compatible for the FAT32 format it originally was at. Thanks.