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Participant
March 18, 2021
Question

Installation of new created packages "always" fail on different machines

  • March 18, 2021
  • 1 reply
  • 214 views

Hi, i had this Problem for a long time. i think something about 2 years. 

i like to create packages through the admin console. for this i log in and create a new package. i also tried with small packages like ID, Ilu, PS and Acrobat. 

 

The first strange thing is, that after starting the install.pkg in the build folder it took very long until i can hit the button "continue" in the installer window. it´s a brandnew imac 2020 !

so after i can hit the button after 30 seconds or a minute i get "installation failed". 

 

i do not have any idea whats the problem here. 

i have this problem with cc2017,18,19,20 and 21. 

 

It´s driving me nuts. i would be very glad if someone can help me. 

adobe is not answering on support cases....

This topic has been closed for replies.

1 reply

Community Manager
March 19, 2021

Hello,

We apologize for the inconvenience caused to you.

Kindly share the case number which you have logged with Adobe Support. You can attach the PDApp log from the "~/library/logs" location so that we can check the root cause of the issue.