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pit america
Participant
Mar 18, 2021 9:35 AM UTC
Question

Installation of new created packages "always" fail on different machines

Hi, i had this Problem for a long time. i think something about 2 years. 

i like to create packages through the admin console. for this i log in and create a new package. i also tried with small packages like ID, Ilu, PS and Acrobat. 

 

The first strange thing is, that after starting the install.pkg in the build folder it took very long until i can hit the button "continue" in the installer window. it´s a brandnew imac 2020 !

so after i can hit the button after 30 seconds or a minute i get "installation failed". 

 

i do not have any idea whats the problem here. 

i have this problem with cc2017,18,19,20 and 21. 

 

It´s driving me nuts. i would be very glad if someone can help me. 

adobe is not answering on support cases....

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1 reply

Community Manager
SuJoshiCommunity Manager
Community Manager
Mar 19, 2021 1:10 PM UTC

Hello,

We apologize for the inconvenience caused to you.

Kindly share the case number which you have logged with Adobe Support. You can attach the PDApp log from the "~/library/logs" location so that we can check the root cause of the issue.

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