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Ben22040900ff08
Participant
March 6, 2023
Answered

Installation problems with any Adobe application

  • March 6, 2023
  • 2 replies
  • 1401 views

Hey, somehow my Adobe Applications can't install - when I download the Setup (doesn't matter if it is Creative Cloud, Illustrator, Photoshop etc. ) and try to install it, the loading process takes 5 minutes, then i get the notification that i have to verify my account in a browser tab which will open by itself. This works so far, but when I verify in the browser tab, nothing happens in the installation setup, or it crashes. When I click on "Sign in here", I actually am able to log in into my Account via the installation setup but then nothing happens, the setup crashes or i get sent to another page where it says something like "unable to connect to server", which doesn't make any sense since i have a very stable internet connection.  I also recently cleared my whole PC, but before that i had the same problem with starting the creative cloud application for example, and also had many issues with finding and opening cloud files. Is this a common problem or does anyone know how to help? Thank you in advance!

    This topic has been closed for replies.
    Correct answer Ben22040900ff08

    if you've not installed the cc desktop app and not installed any cc app, first make sure your computer meets specs for the cc desktop app, https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    then, if it does, do the following:

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.


    Hey, Thank you very much for your help! I fixed the problem in a different way now; I was connected to the internet with LAN cable and somehow it wasn't possible to reach the server or create a stable connection for the adobe installations, i switched using a WIFI stick and now it works.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 6, 2023

    Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

    • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
    • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

    - https://helpx.adobe.com/creative-cloud/system-requirements.html


    Use another browser that accepts cookies and does not have script blockers or VPN enabled.

    I use desktop Firefox or Chrome.

     

    Your anti-virus app could be getting in the way.  Try disabling it.

     

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2023

    Try resetting the CC App.
    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that doesn't work, try uninstalling and reinstalling the CC App:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    B
    Ben22040900ff08Author
    Participant
    March 6, 2023

    Hey, thank you for your answer! I tried resetting the App like you said but it did not help. And uninstalling and reinstalling doesnt help either because i am not even able to install the Creative Cloud desktop App. I can't find it in any program files so i guess the problem has to be with my firewall/anti virus (which i completely deactiviated and tried again -  did not work), my connection (where i wouldn't know what to fix, because i have a good connection) or the client itself.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 6, 2023

    if you've not installed the cc desktop app and not installed any cc app, first make sure your computer meets specs for the cc desktop app, https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    then, if it does, do the following:

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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